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Inter-tel Axxess User Manual Page 284
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Page 268
System Featur
es
AXXESS
®
ADMINISTRA
TOR’S GUIDE
–
January 2004
Customized System Program
ming Reports
1
2
...
279
280
281
282
283
284
285
286
287
288
289
...
341
342
Administrator’s Guide
1
VOICE MAIL, AND DIAGNOSTICS
3
ADMINISTRATOR FEATURES
3
ADMINISTRATOR’S GUIDE
5
Page vi
10
Table of Contents
10
Page vii
11
FCC Regulations
12
Safety Regulations
15
Save These Instructions
16
Introduction
17
INTRODUCTION
18
TELEPHONE SYSTEM
18
SYSTEM ADMINISTRATOR DUTIES
19
VOICE MAIL NETWORKS
21
• Record a broadcast message
22
• Import fax documents
22
Administrator Procedures
23
O TURN NIGHT MODE ON OR OFF:
25
O TURN NIGHT MODE ON:
25
O TURN DAY MODE ON:
25
SETTING SYSTEM DATE AND TIME
26
SETTING NETWORK DATE AND TIME
27
SYNCHRONIZING NETWORK TIME
28
O PROGRAM STATIONS:
30
YOUR INPUT
33
PHONE DISPLAYS
33
O PROGRAM TRUNK INFORMATION:
41
Page 30
46
* 5 NA NI NU NE NO o
48
* 6 HA HI FU HE HO tsu
48
IF THE LAMP IS... THEN
50
ROGRAMMING DSS/BLF BUTTONS:
51
• Unlit: Modem is not active
57
O RESET THE MODEM:
58
SEIZING A DEVICE
59
BROADCASTING MESSAGES
61
IMPORTING FAX DOCUMENTS
63
CREATING AUDIOTEX RECORDINGS
64
Page 52
68
Default Voice Mail Prompts
68
Page 54
70
Page 56
72
Page 58
74
Page 60
76
Page 62
78
Page 64
80
Page 70
86
Page 72
88
• Standard Display Phone
91
• Associate Display Phone
91
• Axxess Basic Digital Phone
91
• Eclipse Basic Digital Phone
91
8 LCD MENU SELECTION KEYS
94
MSG MUTE
96
CALL/DEVICE STATUS LAMP RATE
102
DATA DATA
109
AGENTSET
111
SINGLE-LINE SETS
111
MINI-DSS UNITS
114
IP AND SIP DEVICES
115
• 2 minutes
118
• 5 minutes (default)
118
• 10 minutes
118
• 15 minutes
118
• 30 minutes
118
O VIEW SYSTEM MEMORY:
119
O SAVE REGISTRY SETTINGS:
120
FEATURE CODE
122
OPTIONAL SYSTEM EQUIPMENT
124
Page 110
126
System Hardware
126
Optional System Equipment
126
System Features
127
Page 112
128
Page 113
129
Page 114
130
SPECIAL BUTTON AND HOOKFLASH
131
TRUNK ACCESS CODES
133
STATION FEATURE CODES
133
Page 118
134
Station Feature Codes
134
Page 120
136
Page 121
137
Page 122
138
ADMINISTRATOR FEATURE CODES
139
FEATURE NAME CODE DEFINITION
140
Page 125
141
Administrator Feature Codes
141
EXTENSION NUMBERS
143
ATTENDANT RECALL
145
HUNT GROUPS
146
• Distributed order: To even
147
GROUP(S):
149
UCD HUNT GROUPS
150
• Longest Idle: An incoming
155
• Balanced Call Count: To
155
ACD HUNT GROUPS SPAN NODES
161
CALLER ID, DNIS, AND ANI
164
INTER-TEL PHONE DISPLAYS
165
SINGLE-LINE SET DISPLAYS
166
ANSWER FEATURE CODE
167
• Checks the number and
170
• Selects a facility group
170
• Uses dial rules to modify
170
• Dials the modified num
170
TOLL RESTRICTION
171
CLASS OF SERVICE (COS)
171
COS NAME RESTRICTION
172
EMERGENCY CALL FEATURE
173
DAY AND NIGHT MODES
178
VOLUME CONTROLS
180
SELECTABLE RING TONE
181
AUTOMATIC CALL ACCESS
186
MULTILINGUAL CAPABILITY
188
VOICE PROCESSOR
190
DIRECTORIES
191
CHANGE LANGUAGE FEATURE CODE
191
INTERCOM CALLS
192
STATION-TO-STATION CALLING
193
O PLACE AN INTERCOM CALL:
194
INTER-STATION MESSAGES
198
LEAVING MESSAGES
199
RESPONDING TO MESSAGES
200
SAGES AT AN INTER-TEL PHONE:
201
PLACING OUTSIDE CALLS
205
RECEIVING OUTSIDE CALLS
208
ON-HOOK MONITORING
209
GROUP LISTEN FEATURE
209
ACCOUNT CODES
211
PLACING CALLS ON HOLD
214
SYSTEM HOLD
215
CONSULTATION HOLD
215
HOLD RECALL
215
MICROPHONE MUTE
216
CALL WAITING
217
CALL TRANSFER
219
TRANSFER TO RING
220
TRANSFER TO HOLD
221
TRANSFER RECALLS
221
CALL SCREENING
222
REVERSE TRANSFER
224
CONFERENCE CALLS
225
PLACING A CONFERENCE CALL
226
ADD PARTIES TO A CONFERENCE
227
EXITING A CONFERENCE
227
• Conference on hold
229
• Active conference
229
RECORD-A-CALL
230
O USE RECORD-A-CALL:
231
AGENT HELP
232
O USE THE AGENT HELP FEATURE:
234
HUNT GROUP FORWARDING POINTS
237
SYSTEM FORWARD ENABLE/DISABLE
239
TYPE OF CALL
240
ALL FWD POINTS ARE BUSY
240
OR DO NOT ANSWER
240
CALL FORWARDING
241
FWD BUTTON
242
FORWARD TO AN OUTSIDE NUMBER
243
FORWARD TO THE MESSAGE CENTER
243
FORWARD TO AN ATTENDANT
243
FORWARD TO VOICE MAIL
243
O FORWARD CALLS:
244
OUTGOING
245
SPEED DIALING
246
STATION SPEED DIALING
248
BUTTON123 4 567891011
250
ENGLISH/SPANISH CHARACTERS
250
KATAKANA CHARACTERS
250
HOUSE PHONE
257
REDIALING
259
O MAKE A PAGE:
262
REMOVE FROM PAGING
263
DO-NOT-DISTURB
263
O ENABLE DO-NOT-DISTURB MODE:
266
O CANCEL DO-NOT-DISTURB:
266
DO-NOT-DISTURB OVERRIDE
267
REMOTE FEATURE PROGRAMMING
268
REMOTE FORWARD PROGRAMMING
271
HOOKFLASH
273
REMINDER MESSAGES
274
O REQUEST REMINDER MESSAGES:
275
O RECEIVE A REMINDER MESSAGE:
275
CALL COST ACCOUNTING
276
SYSTEM ERROR/MESSAGE PRINTING
281
POWER FAILURE CAPABILITIES
283
Page 268
284
Voice Processing Features
285
Page 270
286
AUTOMATED ATTENDANT
288
EXTENSION ID
291
CALL ROUTING ANNOUNCEMENT
292
DIGIT TRANSLATION
293
DIGIT TRANSLATION NODES
293
Page 278
294
LOCATING A NAME
298
ACCEPTING A NAME
299
USING THE DIRECTORIES
299
VOICE MAIL
303
MAILBOXES
305
GROUP LISTS
306
ACCESS TO A MAILBOX
310
LISTENING TO MESSAGES
312
ROM THE MAIN MENU:
313
RECOVERING DELETED MESSAGES
314
SENDING A MESSAGE
315
CANCELING UNHEARD MESSAGES
316
PERSONAL OPTIONS
317
O PROGRAM PERSONAL OPTIONS:
318
LEVELS 2 AND 3
325
FAX CARD REQUIRED
326
FAX E-MAIL MESSAGE FORMAT
326
Page 311
327
Page 312
328
Page 313
329
Page 314
330
Page 315
331
Page 316
332
Page 317
333
Page 318
334
Page 319
335
Page 320
336
Page 321
337
Page 322
338
Default Feature Codes
339
VOICE MAIL FLOWCHART
341
A661/9112A
342
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