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Inter-Tel Axxess manuals

Owner’s manuals and user’s guides for Phones Inter-Tel Axxess.
We providing 1 pdf manuals Inter-Tel Axxess for download free by document types: User Manual


Inter tel Axxess User Manual (342 pages)


Brand: Inter-tel | Category: Phones | Size: 4.43 MB |

 

Table of contents

Administrator’s Guide

1

VOICE MAIL, AND DIAGNOSTICS

3

ADMINISTRATOR FEATURES

3

ADMINISTRATOR’S GUIDE

5

Page vi

10

Table of Contents

10

Page vii

11

FCC Regulations

12

Safety Regulations

15

Save These Instructions

16

Introduction

17

INTRODUCTION

18

TELEPHONE SYSTEM

18

SYSTEM ADMINISTRATOR DUTIES

19

VOICE MAIL NETWORKS

21

• Record a broadcast message

22

• Import fax documents

22

Administrator Procedures

23

O TURN NIGHT MODE ON OR OFF:

25

O TURN NIGHT MODE ON:

25

O TURN DAY MODE ON:

25

SETTING SYSTEM DATE AND TIME

26

SETTING NETWORK DATE AND TIME

27

SYNCHRONIZING NETWORK TIME

28

O PROGRAM STATIONS:

30

YOUR INPUT

33

PHONE DISPLAYS

33

O PROGRAM TRUNK INFORMATION:

41

Page 30

46

* 5 NA NI NU NE NO o

48

* 6 HA HI FU HE HO tsu

48

IF THE LAMP IS... THEN

50

ROGRAMMING DSS/BLF BUTTONS:

51

• Unlit: Modem is not active

57

O RESET THE MODEM:

58

SEIZING A DEVICE

59

BROADCASTING MESSAGES

61

IMPORTING FAX DOCUMENTS

63

CREATING AUDIOTEX RECORDINGS

64

Page 52

68

Default Voice Mail Prompts

68

Page 54

70

Page 56

72

Page 58

74

Page 60

76

Page 62

78

Page 64

80

Page 70

86

Page 72

88

• Standard Display Phone

91

• Associate Display Phone

91

• Axxess Basic Digital Phone

91

• Eclipse Basic Digital Phone

91

8 LCD MENU SELECTION KEYS

94

MSG MUTE

96

CALL/DEVICE STATUS LAMP RATE

102

DATA DATA

109

AGENTSET

111

SINGLE-LINE SETS

111

MINI-DSS UNITS

114

IP AND SIP DEVICES

115

• 2 minutes

118

• 5 minutes (default)

118

• 10 minutes

118

• 15 minutes

118

• 30 minutes

118

O VIEW SYSTEM MEMORY:

119

O SAVE REGISTRY SETTINGS:

120

FEATURE CODE

122

OPTIONAL SYSTEM EQUIPMENT

124

Page 110

126

System Hardware

126

Optional System Equipment

126

System Features

127

Page 112

128

Page 113

129

Page 114

130

SPECIAL BUTTON AND HOOKFLASH

131

TRUNK ACCESS CODES

133

STATION FEATURE CODES

133

Page 118

134

Station Feature Codes

134

Page 120

136

Page 121

137

Page 122

138

ADMINISTRATOR FEATURE CODES

139

FEATURE NAME CODE DEFINITION

140

Page 125

141

Administrator Feature Codes

141

EXTENSION NUMBERS

143

ATTENDANT RECALL

145

HUNT GROUPS

146

• Distributed order: To even

147

GROUP(S):

149

UCD HUNT GROUPS

150

• Longest Idle: An incoming

155

• Balanced Call Count: To

155

ACD HUNT GROUPS SPAN NODES

161

CALLER ID, DNIS, AND ANI

164

INTER-TEL PHONE DISPLAYS

165

SINGLE-LINE SET DISPLAYS

166

ANSWER FEATURE CODE

167

• Checks the number and

170

• Selects a facility group

170

• Uses dial rules to modify

170

• Dials the modified num

170

TOLL RESTRICTION

171

CLASS OF SERVICE (COS)

171

COS NAME RESTRICTION

172

EMERGENCY CALL FEATURE

173

DAY AND NIGHT MODES

178

VOLUME CONTROLS

180

SELECTABLE RING TONE

181

AUTOMATIC CALL ACCESS

186

MULTILINGUAL CAPABILITY

188

VOICE PROCESSOR

190

DIRECTORIES

191

CHANGE LANGUAGE FEATURE CODE

191

INTERCOM CALLS

192

STATION-TO-STATION CALLING

193

O PLACE AN INTERCOM CALL:

194

INTER-STATION MESSAGES

198

LEAVING MESSAGES

199

RESPONDING TO MESSAGES

200

SAGES AT AN INTER-TEL PHONE:

201

PLACING OUTSIDE CALLS

205

RECEIVING OUTSIDE CALLS

208

ON-HOOK MONITORING

209

GROUP LISTEN FEATURE

209

ACCOUNT CODES

211

PLACING CALLS ON HOLD

214

SYSTEM HOLD

215

CONSULTATION HOLD

215

HOLD RECALL

215

MICROPHONE MUTE

216

CALL WAITING

217

CALL TRANSFER

219

TRANSFER TO RING

220

TRANSFER TO HOLD

221

TRANSFER RECALLS

221

CALL SCREENING

222

REVERSE TRANSFER

224

CONFERENCE CALLS

225

PLACING A CONFERENCE CALL

226

ADD PARTIES TO A CONFERENCE

227

EXITING A CONFERENCE

227

• Conference on hold

229

• Active conference

229

RECORD-A-CALL

230

O USE RECORD-A-CALL:

231

AGENT HELP

232

O USE THE AGENT HELP FEATURE:

234

HUNT GROUP FORWARDING POINTS

237

SYSTEM FORWARD ENABLE/DISABLE

239

TYPE OF CALL

240

ALL FWD POINTS ARE BUSY

240

OR DO NOT ANSWER

240

CALL FORWARDING

241

FWD BUTTON

242

FORWARD TO AN OUTSIDE NUMBER

243

FORWARD TO THE MESSAGE CENTER

243

FORWARD TO AN ATTENDANT

243

FORWARD TO VOICE MAIL

243

O FORWARD CALLS:

244

OUTGOING

245

SPEED DIALING

246

STATION SPEED DIALING

248

BUTTON123 4 567891011

250

ENGLISH/SPANISH CHARACTERS

250

KATAKANA CHARACTERS

250

HOUSE PHONE

257

REDIALING

259

O MAKE A PAGE:

262

REMOVE FROM PAGING

263

DO-NOT-DISTURB

263

O ENABLE DO-NOT-DISTURB MODE:

266

O CANCEL DO-NOT-DISTURB:

266

DO-NOT-DISTURB OVERRIDE

267

REMOTE FEATURE PROGRAMMING

268

REMOTE FORWARD PROGRAMMING

271

HOOKFLASH

273

REMINDER MESSAGES

274

O REQUEST REMINDER MESSAGES:

275

O RECEIVE A REMINDER MESSAGE:

275

CALL COST ACCOUNTING

276

SYSTEM ERROR/MESSAGE PRINTING

281

POWER FAILURE CAPABILITIES

283

Page 268

284

Voice Processing Features

285

Page 270

286

AUTOMATED ATTENDANT

288

EXTENSION ID

291

CALL ROUTING ANNOUNCEMENT

292

DIGIT TRANSLATION

293

DIGIT TRANSLATION NODES

293

Page 278

294

LOCATING A NAME

298

ACCEPTING A NAME

299

USING THE DIRECTORIES

299

VOICE MAIL

303

MAILBOXES

305

GROUP LISTS

306

ACCESS TO A MAILBOX

310

LISTENING TO MESSAGES

312

ROM THE MAIN MENU:

313

RECOVERING DELETED MESSAGES

314

SENDING A MESSAGE

315

CANCELING UNHEARD MESSAGES

316

PERSONAL OPTIONS

317

O PROGRAM PERSONAL OPTIONS:

318

LEVELS 2 AND 3

325

FAX CARD REQUIRED

326

FAX E-MAIL MESSAGE FORMAT

326

Page 311

327

Page 312

328

Page 313

329

Page 314

330

Page 315

331

Page 316

332

Page 317

333

Page 318

334

Page 319

335

Page 320

336

Page 321

337

Page 322

338

Default Feature Codes

339

VOICE MAIL FLOWCHART

341

A661/9112A

342




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