Inter-tel Axxess User Manual Page 22
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Introduction
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Voice Mail Administrator Duties
VOICE MAIL ADMINISTRATOR DUTIES
As the voice mail administrator, you can use special features that are not provided to other
voice mail users. The system administrator mailbox has all standard subscriber features plus
the ability to do the following:
• Record a broadcast message
• Perform mailbox and group list maintenance
• Create and select custom audiotex recordings (voice mail company greetings, auto
attendant recordings, call routing announcements, and hunt group overflow and
announcement station recordings)
• Import fax documents
• Customize voice mail prompts
Voice mail administrator features are described in detail on page 45.
- Administrator’s Guide 1
- VOICE MAIL, AND DIAGNOSTICS 3
- ADMINISTRATOR FEATURES 3
- ADMINISTRATOR’S GUIDE 5
- Page vi 10
- Table of Contents 10
- Page vii 11
- FCC Regulations 12
- Safety Regulations 15
- Save These Instructions 16
- Introduction 17
- INTRODUCTION 18
- TELEPHONE SYSTEM 18
- SYSTEM ADMINISTRATOR DUTIES 19
- VOICE MAIL NETWORKS 21
- • Record a broadcast message 22
- • Import fax documents 22
- Administrator Procedures 23
- O TURN NIGHT MODE ON OR OFF: 25
- O TURN NIGHT MODE ON: 25
- O TURN DAY MODE ON: 25
- SETTING SYSTEM DATE AND TIME 26
- SETTING NETWORK DATE AND TIME 27
- SYNCHRONIZING NETWORK TIME 28
- O PROGRAM STATIONS: 30
- YOUR INPUT 33
- PHONE DISPLAYS 33
- O PROGRAM TRUNK INFORMATION: 41
- Page 30 46
- * 5 NA NI NU NE NO o 48
- * 6 HA HI FU HE HO tsu 48
- IF THE LAMP IS... THEN 50
- ROGRAMMING DSS/BLF BUTTONS: 51
- • Unlit: Modem is not active 57
- O RESET THE MODEM: 58
- SEIZING A DEVICE 59
- BROADCASTING MESSAGES 61
- IMPORTING FAX DOCUMENTS 63
- CREATING AUDIOTEX RECORDINGS 64
- Page 52 68
- Default Voice Mail Prompts 68
- Page 54 70
- Page 56 72
- Page 58 74
- Page 60 76
- Page 62 78
- Page 64 80
- Page 70 86
- Page 72 88
- • Standard Display Phone 91
- • Associate Display Phone 91
- • Axxess Basic Digital Phone 91
- • Eclipse Basic Digital Phone 91
- 8 LCD MENU SELECTION KEYS 94
- MSG MUTE 96
- CALL/DEVICE STATUS LAMP RATE 102
- DATA DATA 109
- AGENTSET 111
- SINGLE-LINE SETS 111
- MINI-DSS UNITS 114
- IP AND SIP DEVICES 115
- • 2 minutes 118
- • 5 minutes (default) 118
- • 10 minutes 118
- • 15 minutes 118
- • 30 minutes 118
- O VIEW SYSTEM MEMORY: 119
- O SAVE REGISTRY SETTINGS: 120
- FEATURE CODE 122
- OPTIONAL SYSTEM EQUIPMENT 124
- Page 110 126
- System Hardware 126
- Optional System Equipment 126
- System Features 127
- Page 112 128
- Page 113 129
- Page 114 130
- SPECIAL BUTTON AND HOOKFLASH 131
- TRUNK ACCESS CODES 133
- STATION FEATURE CODES 133
- Page 118 134
- Station Feature Codes 134
- Page 120 136
- Page 121 137
- Page 122 138
- ADMINISTRATOR FEATURE CODES 139
- FEATURE NAME CODE DEFINITION 140
- Page 125 141
- Administrator Feature Codes 141
- EXTENSION NUMBERS 143
- ATTENDANT RECALL 145
- HUNT GROUPS 146
- • Distributed order: To even 147
- GROUP(S): 149
- UCD HUNT GROUPS 150
- • Longest Idle: An incoming 155
- • Balanced Call Count: To 155
- ACD HUNT GROUPS SPAN NODES 161
- CALLER ID, DNIS, AND ANI 164
- INTER-TEL PHONE DISPLAYS 165
- SINGLE-LINE SET DISPLAYS 166
- ANSWER FEATURE CODE 167
- • Checks the number and 170
- • Selects a facility group 170
- • Uses dial rules to modify 170
- • Dials the modified num 170
- TOLL RESTRICTION 171
- CLASS OF SERVICE (COS) 171
- COS NAME RESTRICTION 172
- EMERGENCY CALL FEATURE 173
- DAY AND NIGHT MODES 178
- VOLUME CONTROLS 180
- SELECTABLE RING TONE 181
- AUTOMATIC CALL ACCESS 186
- MULTILINGUAL CAPABILITY 188
- VOICE PROCESSOR 190
- DIRECTORIES 191
- CHANGE LANGUAGE FEATURE CODE 191
- INTERCOM CALLS 192
- STATION-TO-STATION CALLING 193
- O PLACE AN INTERCOM CALL: 194
- INTER-STATION MESSAGES 198
- LEAVING MESSAGES 199
- RESPONDING TO MESSAGES 200
- SAGES AT AN INTER-TEL PHONE: 201
- PLACING OUTSIDE CALLS 205
- RECEIVING OUTSIDE CALLS 208
- ON-HOOK MONITORING 209
- GROUP LISTEN FEATURE 209
- ACCOUNT CODES 211
- PLACING CALLS ON HOLD 214
- SYSTEM HOLD 215
- CONSULTATION HOLD 215
- HOLD RECALL 215
- MICROPHONE MUTE 216
- CALL WAITING 217
- CALL TRANSFER 219
- TRANSFER TO RING 220
- TRANSFER TO HOLD 221
- TRANSFER RECALLS 221
- CALL SCREENING 222
- REVERSE TRANSFER 224
- CONFERENCE CALLS 225
- PLACING A CONFERENCE CALL 226
- ADD PARTIES TO A CONFERENCE 227
- EXITING A CONFERENCE 227
- • Conference on hold 229
- • Active conference 229
- RECORD-A-CALL 230
- O USE RECORD-A-CALL: 231
- AGENT HELP 232
- O USE THE AGENT HELP FEATURE: 234
- HUNT GROUP FORWARDING POINTS 237
- SYSTEM FORWARD ENABLE/DISABLE 239
- TYPE OF CALL 240
- ALL FWD POINTS ARE BUSY 240
- OR DO NOT ANSWER 240
- CALL FORWARDING 241
- FWD BUTTON 242
- FORWARD TO AN OUTSIDE NUMBER 243
- FORWARD TO THE MESSAGE CENTER 243
- FORWARD TO AN ATTENDANT 243
- FORWARD TO VOICE MAIL 243
- O FORWARD CALLS: 244
- OUTGOING 245
- SPEED DIALING 246
- STATION SPEED DIALING 248
- BUTTON123 4 567891011 250
- ENGLISH/SPANISH CHARACTERS 250
- KATAKANA CHARACTERS 250
- HOUSE PHONE 257
- REDIALING 259
- O MAKE A PAGE: 262
- REMOVE FROM PAGING 263
- DO-NOT-DISTURB 263
- O ENABLE DO-NOT-DISTURB MODE: 266
- O CANCEL DO-NOT-DISTURB: 266
- DO-NOT-DISTURB OVERRIDE 267
- REMOTE FEATURE PROGRAMMING 268
- REMOTE FORWARD PROGRAMMING 271
- HOOKFLASH 273
- REMINDER MESSAGES 274
- O REQUEST REMINDER MESSAGES: 275
- O RECEIVE A REMINDER MESSAGE: 275
- CALL COST ACCOUNTING 276
- SYSTEM ERROR/MESSAGE PRINTING 281
- POWER FAILURE CAPABILITIES 283
- Page 268 284
- Voice Processing Features 285
- Page 270 286
- AUTOMATED ATTENDANT 288
- EXTENSION ID 291
- CALL ROUTING ANNOUNCEMENT 292
- DIGIT TRANSLATION 293
- DIGIT TRANSLATION NODES 293
- Page 278 294
- LOCATING A NAME 298
- ACCEPTING A NAME 299
- USING THE DIRECTORIES 299
- VOICE MAIL 303
- MAILBOXES 305
- GROUP LISTS 306
- ACCESS TO A MAILBOX 310
- LISTENING TO MESSAGES 312
- ROM THE MAIN MENU: 313
- RECOVERING DELETED MESSAGES 314
- SENDING A MESSAGE 315
- CANCELING UNHEARD MESSAGES 316
- PERSONAL OPTIONS 317
- O PROGRAM PERSONAL OPTIONS: 318
- LEVELS 2 AND 3 325
- FAX CARD REQUIRED 326
- FAX E-MAIL MESSAGE FORMAT 326
- Page 311 327
- Page 312 328
- Page 313 329
- Page 314 330
- Page 315 331
- Page 316 332
- Page 317 333
- Page 318 334
- Page 319 335
- Page 320 336
- Page 321 337
- Page 322 338
- Default Feature Codes 339
- VOICE MAIL FLOWCHART 341
- A661/9112A 342
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