Inter-tel Axxess User Manual Page 17
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Page 1
Introduction
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
Introduction
CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Telephone System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Voice Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Voice Mail Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Voice Mail Administrator Duties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
- Administrator’s Guide 1
- VOICE MAIL, AND DIAGNOSTICS 3
- ADMINISTRATOR FEATURES 3
- ADMINISTRATOR’S GUIDE 5
- Page vi 10
- Table of Contents 10
- Page vii 11
- FCC Regulations 12
- Safety Regulations 15
- Save These Instructions 16
- Introduction 17
- INTRODUCTION 18
- TELEPHONE SYSTEM 18
- SYSTEM ADMINISTRATOR DUTIES 19
- VOICE MAIL NETWORKS 21
- • Record a broadcast message 22
- • Import fax documents 22
- Administrator Procedures 23
- O TURN NIGHT MODE ON OR OFF: 25
- O TURN NIGHT MODE ON: 25
- O TURN DAY MODE ON: 25
- SETTING SYSTEM DATE AND TIME 26
- SETTING NETWORK DATE AND TIME 27
- SYNCHRONIZING NETWORK TIME 28
- O PROGRAM STATIONS: 30
- YOUR INPUT 33
- PHONE DISPLAYS 33
- O PROGRAM TRUNK INFORMATION: 41
- Page 30 46
- * 5 NA NI NU NE NO o 48
- * 6 HA HI FU HE HO tsu 48
- IF THE LAMP IS... THEN 50
- ROGRAMMING DSS/BLF BUTTONS: 51
- • Unlit: Modem is not active 57
- O RESET THE MODEM: 58
- SEIZING A DEVICE 59
- BROADCASTING MESSAGES 61
- IMPORTING FAX DOCUMENTS 63
- CREATING AUDIOTEX RECORDINGS 64
- Page 52 68
- Default Voice Mail Prompts 68
- Page 54 70
- Page 56 72
- Page 58 74
- Page 60 76
- Page 62 78
- Page 64 80
- Page 70 86
- Page 72 88
- • Standard Display Phone 91
- • Associate Display Phone 91
- • Axxess Basic Digital Phone 91
- • Eclipse Basic Digital Phone 91
- 8 LCD MENU SELECTION KEYS 94
- MSG MUTE 96
- CALL/DEVICE STATUS LAMP RATE 102
- DATA DATA 109
- AGENTSET 111
- SINGLE-LINE SETS 111
- MINI-DSS UNITS 114
- IP AND SIP DEVICES 115
- • 2 minutes 118
- • 5 minutes (default) 118
- • 10 minutes 118
- • 15 minutes 118
- • 30 minutes 118
- O VIEW SYSTEM MEMORY: 119
- O SAVE REGISTRY SETTINGS: 120
- FEATURE CODE 122
- OPTIONAL SYSTEM EQUIPMENT 124
- Page 110 126
- System Hardware 126
- Optional System Equipment 126
- System Features 127
- Page 112 128
- Page 113 129
- Page 114 130
- SPECIAL BUTTON AND HOOKFLASH 131
- TRUNK ACCESS CODES 133
- STATION FEATURE CODES 133
- Page 118 134
- Station Feature Codes 134
- Page 120 136
- Page 121 137
- Page 122 138
- ADMINISTRATOR FEATURE CODES 139
- FEATURE NAME CODE DEFINITION 140
- Page 125 141
- Administrator Feature Codes 141
- EXTENSION NUMBERS 143
- ATTENDANT RECALL 145
- HUNT GROUPS 146
- • Distributed order: To even 147
- GROUP(S): 149
- UCD HUNT GROUPS 150
- • Longest Idle: An incoming 155
- • Balanced Call Count: To 155
- ACD HUNT GROUPS SPAN NODES 161
- CALLER ID, DNIS, AND ANI 164
- INTER-TEL PHONE DISPLAYS 165
- SINGLE-LINE SET DISPLAYS 166
- ANSWER FEATURE CODE 167
- • Checks the number and 170
- • Selects a facility group 170
- • Uses dial rules to modify 170
- • Dials the modified num 170
- TOLL RESTRICTION 171
- CLASS OF SERVICE (COS) 171
- COS NAME RESTRICTION 172
- EMERGENCY CALL FEATURE 173
- DAY AND NIGHT MODES 178
- VOLUME CONTROLS 180
- SELECTABLE RING TONE 181
- AUTOMATIC CALL ACCESS 186
- MULTILINGUAL CAPABILITY 188
- VOICE PROCESSOR 190
- DIRECTORIES 191
- CHANGE LANGUAGE FEATURE CODE 191
- INTERCOM CALLS 192
- STATION-TO-STATION CALLING 193
- O PLACE AN INTERCOM CALL: 194
- INTER-STATION MESSAGES 198
- LEAVING MESSAGES 199
- RESPONDING TO MESSAGES 200
- SAGES AT AN INTER-TEL PHONE: 201
- PLACING OUTSIDE CALLS 205
- RECEIVING OUTSIDE CALLS 208
- ON-HOOK MONITORING 209
- GROUP LISTEN FEATURE 209
- ACCOUNT CODES 211
- PLACING CALLS ON HOLD 214
- SYSTEM HOLD 215
- CONSULTATION HOLD 215
- HOLD RECALL 215
- MICROPHONE MUTE 216
- CALL WAITING 217
- CALL TRANSFER 219
- TRANSFER TO RING 220
- TRANSFER TO HOLD 221
- TRANSFER RECALLS 221
- CALL SCREENING 222
- REVERSE TRANSFER 224
- CONFERENCE CALLS 225
- PLACING A CONFERENCE CALL 226
- ADD PARTIES TO A CONFERENCE 227
- EXITING A CONFERENCE 227
- • Conference on hold 229
- • Active conference 229
- RECORD-A-CALL 230
- O USE RECORD-A-CALL: 231
- AGENT HELP 232
- O USE THE AGENT HELP FEATURE: 234
- HUNT GROUP FORWARDING POINTS 237
- SYSTEM FORWARD ENABLE/DISABLE 239
- TYPE OF CALL 240
- ALL FWD POINTS ARE BUSY 240
- OR DO NOT ANSWER 240
- CALL FORWARDING 241
- FWD BUTTON 242
- FORWARD TO AN OUTSIDE NUMBER 243
- FORWARD TO THE MESSAGE CENTER 243
- FORWARD TO AN ATTENDANT 243
- FORWARD TO VOICE MAIL 243
- O FORWARD CALLS: 244
- OUTGOING 245
- SPEED DIALING 246
- STATION SPEED DIALING 248
- BUTTON123 4 567891011 250
- ENGLISH/SPANISH CHARACTERS 250
- KATAKANA CHARACTERS 250
- HOUSE PHONE 257
- REDIALING 259
- O MAKE A PAGE: 262
- REMOVE FROM PAGING 263
- DO-NOT-DISTURB 263
- O ENABLE DO-NOT-DISTURB MODE: 266
- O CANCEL DO-NOT-DISTURB: 266
- DO-NOT-DISTURB OVERRIDE 267
- REMOTE FEATURE PROGRAMMING 268
- REMOTE FORWARD PROGRAMMING 271
- HOOKFLASH 273
- REMINDER MESSAGES 274
- O REQUEST REMINDER MESSAGES: 275
- O RECEIVE A REMINDER MESSAGE: 275
- CALL COST ACCOUNTING 276
- SYSTEM ERROR/MESSAGE PRINTING 281
- POWER FAILURE CAPABILITIES 283
- Page 268 284
- Voice Processing Features 285
- Page 270 286
- AUTOMATED ATTENDANT 288
- EXTENSION ID 291
- CALL ROUTING ANNOUNCEMENT 292
- DIGIT TRANSLATION 293
- DIGIT TRANSLATION NODES 293
- Page 278 294
- LOCATING A NAME 298
- ACCEPTING A NAME 299
- USING THE DIRECTORIES 299
- VOICE MAIL 303
- MAILBOXES 305
- GROUP LISTS 306
- ACCESS TO A MAILBOX 310
- LISTENING TO MESSAGES 312
- ROM THE MAIN MENU: 313
- RECOVERING DELETED MESSAGES 314
- SENDING A MESSAGE 315
- CANCELING UNHEARD MESSAGES 316
- PERSONAL OPTIONS 317
- O PROGRAM PERSONAL OPTIONS: 318
- LEVELS 2 AND 3 325
- FAX CARD REQUIRED 326
- FAX E-MAIL MESSAGE FORMAT 326
- Page 311 327
- Page 312 328
- Page 313 329
- Page 314 330
- Page 315 331
- Page 316 332
- Page 317 333
- Page 318 334
- Page 319 335
- Page 320 336
- Page 321 337
- Page 322 338
- Default Feature Codes 339
- VOICE MAIL FLOWCHART 341
- A661/9112A 342
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