Inter-tel Axxess User Manual download pdf (Page 146)

Page 130

System Features

AXXESS

ADMINISTRATOR’S GUIDE – January 2004

Hunt Groups

O ANSWER A HOLD OR TRANSFER RECALL AT AN ATTENDANT STATION:

When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall

ringing:

1. If desired, lift the handset.

2. Outside call recall: Press the medium-flashing Call button or individual trunk button.

Or, press the button. (If more than one trunk is recalling, pressing the

button selects the outside call indicated on the display.)

Intercom call recall: Press the button or the ANSWER menu button. (If you

are busy when the intercom call recalls, it will camp on. The button flashes at

the medium rate, but you do not hear recall ring signals.)

Conference call recall: Press the flashing button to connect with the confer-

ence call. The button flashes slowly and the display shows CONFERENCE IN

PROGRESS. If the parties are still talking, press the button again and hang up

to return the parties to their conversation. The button flutters. You can enter the

conference at any time by pressing the fluttering button. If the Hold timer

expires, the conference recalls your station again. If the parties have hung up, hang up

to disconnect the call.

HUNT GROUPS

The Hunt Group feature permits calls to be placed to a group of stations and to be automati-

cally transferred to an available station within the group. Up to 75 hunt groups can be pro-

grammed in the database. Hunt group lists can contain individual stations and/or extension

lists. Non-ACD hunt group stations must reside on the same node; off-node devices must be

ACD hunt group members.

The order in which hunt group stations receive incoming calls is determined by a list stored in

the database. A station or extension list can appear in a single hunt group more than once, and

it can appear in multiple hunt group lists, if desired.

Hunt groups have their own extension numbers (defaults to 2000-2074). Individual stations

within the hunt group can be called using their assigned extension numbers.

Two other Premium Feature hunt group types are also available: UCD Hunt Groups and ACD

Hunt Groups. For UCD information, refer to page 134. For ACD, refer to page 139.

HUNT GROUP CALL DISTRIBUTION

When an intercom or outside call is transferred or rings in to the pilot number, it circulates

through the hunt group in linear or distributed order until answered, as described below.

• Linear order: Incoming calls

always start circulating by

ringing at the first station (or

extension list) on the hunt

group list that is stored in the

database.

ANSWER

CNF

LINEAR HUNT GROUP CALL PROCESSING

Hunt group pilot

number 2000 called

Calls will always

begin search here

HUNT GROUP MEMBERS:

EXT. 1000

EXT. 1001

EXT. 1002

EXT. 1003

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Inter-tel Axxess User Manual Page 146

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