Inter-tel 8690 User Manual

Inter-Tel 7000Personal Communicator User GuideModel 8690 Powered by Inter-Tel

REGULATORY INFORMATIONProduct Disposal InstructionsThis symbol indicates that the product is classified as electrical or electronicequipment and shoul

86 Inter-Tel® Model 8690 Endpoint User GuideVOICE MAILFEATURESVOICE MAIL FLOWCHART (WITH E-MAIL READER) Record “Greeting”“Prim

87Inter-Tel® Model 8690 Endpoint User Guide TROUBLESHOOTING TOOLSTroubleshooting ToolsThis section includes information to help

88 Inter-Tel® Model 8690 Endpoint User GuideTROUBLESHOOTING TOOLSTROUBLESHOOTING TIPSThe following troubleshooting tables include

89Inter-Tel® Model 8690 Endpoint User Guide TROUBLESHOOTING TOOLSI am unable to see my Personal Communicator toolbar(s) in Micro

90 Inter-Tel® Model 8690 Endpoint User GuideTROUBLESHOOTING TOOLSI get the following error message: The system licensing is not co

91Inter-Tel® Model 8690 Endpoint User Guide TROUBLESHOOTING TOOLSTROUBLESHOOTING TIPS – VOICE MAIL FEATURESPROBLEM SOLUTIONI can

92 Inter-Tel® Model 8690 Endpoint User GuideTROUBLESHOOTING TOOLSDEFAULT ACCESS CODESThe following are default system access codes

93Inter-Tel® Model 8690 Endpoint User Guide TROUBLESHOOTING TOOLSFEATURE CODESThe following are default system feature codes and

94 Inter-Tel® Model 8690 Endpoint User GuideTROUBLESHOOTING TOOLSContacts – Personal 303Contacts – Search 301Contacts – Select Typ

95Inter-Tel® Model 8690 Endpoint User Guide TROUBLESHOOTING TOOLSPersonal Assistant 64Queue (Callback) Request 44Reach Me – At M

iii© Inter-Tel (Delaware), Inc. October 2006 printed in U.S. CONTENTS

96 Inter-Tel® Model 8690 Endpoint User GuideTROUBLESHOOTING TOOLS

97Inter-Tel® Model 8690 Endpoint User GuideIndexAAbout message box 20Access codes 92Accessing your mailbox 76Activating features 29Activation

98Inter-Tel® Model 8690 Endpoint User GuideCanceling a feature 29Centralized power source 6Changing your personal greeting 27Codesaccess 92bil

99Inter-Tel® Model 8690 Endpoint User GuideFFax destination number, programming 85Faxes, accessing using E-Mail Reader 85Featureactivating a 29b

100Inter-Tel® Model 8690 Endpoint User GuideMessage button 8Message envelope, changing 78Message Indicator lamp 2, 47Message lamp, disabling

101Inter-Tel® Model 8690 Endpoint User GuideSubscriberDirect Account Access 54queuing for 35System greeting 27System memory and storage 14Syst

102Inter-Tel® Model 8690 Endpoint User Guide

Part No. 590.8003Issue 1, October 2006A6:1/9114A

iv CONTENTS PAGESoftware Upgrades and Updates . . . .

vCONTENTS PAGEUsing Messages . . . . . . . . . . . .

vi CONTENTS PAGEChanging the Message Search Order .

1 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDGetting StartedWELCOMEThe instructions in this user guide are for using t

2 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTED ABOUT YOUR ENDPOINTThe Model 8690 features include: • Liquid crystal di

3 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDEndpoint Guidelines The following guidelines are important for using your

4 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDWhat You See and HearThe following information describes some of the end

5 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDEndpoint Ports and ConnectorsPorts and connectors include: • External mic

6 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDOptional USB DevicesYou can connect a standard USB device (for example,

7 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDEndpoint InterfaceThe endpoint interface includes the following features:

8 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDFeature ButtonsFeature buttons provide quick access to many commonly use

9 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDENDPOINT SETUPYour endpoint should be ready to use. After the endpoint is

10 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDChanging Volume SettingsVolume settings for the following features may

11 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDSetting Backlight OptionsTo save power and extend display life, you can

12 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDUsing a HeadsetWhen using a headset, Tap to connect/disconnect calls.

13 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDABOUT THE OPERATING SYSTEMThe Model 8690 operating system is a customize

14 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDTo save registry settings:1. Tap Start - Programs - Save Registry.2. T

15 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDABOUT INTER-TEL PERSONAL COMMUNICATORInter-Tel Personal Communicator for

1QUICK REFERENCE GUIDE FORFREQUENTLY USED FEATURESThis guide provides basic instructions for frequently used system features. Refer to the user guide

16 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDThe Inter-Tel Personal Communicator system trayicon appears in the Wind

17 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDNOTESAfter connecting, the appropriate connection icon appears in the sy

18 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDINTER-TEL PERSONAL COMMUNICATOR OPTIONSOptions menu features include:•

19 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDChanging Behavior SettingsYou can change the ring tone, display window,

20 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDViewing Version InformationThe About message box contains software vers

21 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDADVANCED OPTIONS MENUAdvanced options and settings include:• Auto Upgrad

22 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDViewing Diagnostic Options Diagnostic options include disk space, log t

23 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDResetting the EndpointIf your endpoint has a Reset button on the back, p

24 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDVLAN PORTSIf your endpoint resides on a Virtual Local Area Network (VLA

25 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDSOFTWARE UPGRADES AND UPDATESThe Model 8690 uses three types of software

2REDIALING A NUMBERFrom the endpoint interface, do one of the following: • Tap , and then tap REDIAL. • Tap .PLACING A CALL ON HOLDWhile on the c

26 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTEDVOICE MAIL SETUP See Voice Mail Features on page 75 for more informatio

27 Inter-Tel® Model 8690 Endpoint User Guide GETTING STARTEDRecording Your Personal Greeting(s) Your personal greeting* informs call

28 Inter-Tel® Model 8690 Endpoint User GuideGETTINGSTARTED

29Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESBasic FeaturesBasic features include answering and placing ca

30 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESUsing View Tabs or the Endpoint InterfaceMost features are accessed fro

31Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESUsing the Active Calls ViewThe Active Calls view appears when

32 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESANSWERING CALLSYour endpoint may be preset to automatically answer inte

33Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESAnswering Waiting CallsIf you receive a call while on another

34 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESPLACING CALLSThe following instructions are for using basic features as

35Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESPlacing an Off-Hook Voice Announce (OHVA)An Off-Hook Voice An

3USING HOT RULESTo apply a Hot Rule to an incoming call:1. While the endpoint is ringing, tap Apply Hot Rule from the Hot Rulesmessage box.2. Select

36 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESPlacing Outside CallsOutside calls are calls placed to parties outside

37Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESUsing Speed Dial There are two types of speed dial that you c

38 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESFEATURES USED WHILE ON A CALLThe following features are primarily used

39Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESUsing the Mute FeatureThe Mute feature disables your micropho

40 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESUsing Annoyance Call TraceAnnoyance Call Trace identifies and records a

41Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESTo use Transfer to Hold from the endpoint interface: 1. While

42 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESUsing Directed Call Pickup Directed Call Pickup allows you to answer a

43Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESTo place a conference call from the endpoint interface:1. Whi

44 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESUSING MESSAGESYou can use your endpoint to leave or retrieve text or vo

45Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESLeaving Voice Mail MessagesYou can leave voice mail messages

4LEAVING TEXT MESSAGES1. Do one of the following from the endpoint interface: • Tap , and then tap LEAVE MESSAGE. • Tap . 2. Enter the extensio

46 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURESPaging SubscribersA page is an announcement through endpoint speakers o

47Inter-Tel® Model 8690 Endpoint User Guide BASICFEATURESRETRIEVING MESSAGESWhen you receive new text and voice mail m

48 Inter-Tel® Model 8690 Endpoint User GuideBASICFEATURES

49Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESAdvanced FeaturesThe Inter-Tel 7000 Network Communications Solution advanc

50 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESTo set your status:1. Do one of the following: • From the Home vi

51Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESUsing Reach Me Use Reach Me to route calls to the following (default) dest

52 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESEnabling or Disabling Routing RulesRouting rules determine how in

53Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESADVANCED SUBSCRIBER FEATURESAdvanced subscriber features allow you to:• Lo

54 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESUsing Direct Endpoint AccessDirect Endpoint Access allows you to

55Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESUsing Personal AssistantPersonal Assistant allows you to place a call by s

5ACCESSING YOUR MAILBOXContact your voice mail administrator for the voice mail number and password. To access your mailbox: Dial the system voice mai

56 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESRecording a Voice MemoYou can use Record-A-Memo to record a voice

57Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESUsing Group ListenGroup Listen allows you and others to listen to a caller

58 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESUsing Outbound Communication The Outbound Communication dialog bo

59Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESThe following Outbound Communication options display from the endpoint int

60 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESUsing Your Call LogYour Call Log is a record of recent missed, in

61Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESTo place calls from the Call Log:1. Double-tap the Call Logentry. The Plac

62 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESTo use the Call Log from the endpoint interface:1. Do one of the

63Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESUsing Contact ListsThere are four types of contact lists:* • Personal: A d

64 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESTo access your Personal contact list from the Personal Contacts v

65Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESTo access a contact list from the endpoint interface:1. Do one of the foll

6FEATURE CODESTap before entering the feature code.FEATURE NAME CODE FEATURE NAME CODEAgent Help Request 84 Last Call Return 69Agent Help Reject 62

66 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESSearching for a ContactTo search for a contact from the Home View

67Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESUsing Inter-Tel Personal Communicator for VoiceInter-Tel Personal Communic

68 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESThe voice recognition system understands a variety of word combin

69Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESTo activate a feature from the voice portal using voice commands:1. If nec

70 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESINTER-TEL PERSONAL COMMUNICATOR FOR VOICE FLOWCHARTThe following

71Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESHUNT GROUPSYour system may be programmed for hunt groups. A hunt group is

72 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURESRequesting Agent HelpUsing Agent Help, you can request help from

73Inter-Tel® Model 8690 Endpoint User Guide ADVANCEDFEATURESUsing Bridged Line AppearanceBridged Line Appearance (BLA) allows a subscr

74 Inter-Tel® Model 8690 Endpoint User GuideADVANCEDFEATURES

75 Inter-Tel® Model 8690 Endpoint User Guide VOICE MAILFEATURESVoice Mail FeaturesABOUT VOICE MAILVoice mail is an electronic

NOTICEThis user guide is released by Inter-Tel, Inc. and provides information necessary to usethe Model 8690 endpoint. The guide contents, which refle

76 Inter-Tel® Model 8690 Endpoint User GuideVOICE MAILFEATURESMAILBOX FEATURESSome of the following features may not be enable

77 Inter-Tel® Model 8690 Endpoint User Guide VOICE MAILFEATURESChanging Your Voice Mail PasswordYou can change your voice mail

78 Inter-Tel® Model 8690 Endpoint User GuideVOICE MAILFEATURESChanging Your Message EnvelopeWhen you receive a voice mail (or

79 Inter-Tel® Model 8690 Endpoint User Guide VOICE MAILFEATURESUsing Special Delivery OptionsYou can add special delivery opti

80 Inter-Tel® Model 8690 Endpoint User GuideVOICE MAILFEATURESScreening CallsYou can screen outside calls that are transferred

81 Inter-Tel® Model 8690 Endpoint User Guide VOICE MAILFEATURESTo set up remote messaging for voice mail messages:1. Access yo

82 Inter-Tel® Model 8690 Endpoint User GuideVOICE MAILFEATURESVOICE MAIL FLOWCHART (WITHOUT E-MAIL READER) Record “Greeting”

83 Inter-Tel® Model 8690 Endpoint User Guide VOICE MAILFEATURESE-MAIL READERUsing E-Mail Reader, you can access voice mail, e-

84 Inter-Tel® Model 8690 Endpoint User GuideVOICE MAILFEATURESTo enter your e-mail password:1. Access your mailbox as describe

85 Inter-Tel® Model 8690 Endpoint User Guide VOICE MAILFEATURESUsing Main Menu E-Mail Reader CountAfter you set up your E-Mail