Inter-Tel IP Phone 8660 User Manual

User GuideModel 8560 Display PhoneModel 8660 IP Phone

iiCONTENTS PAGEModel 8560 Display Phone and Model 8660 IP Phone User Guide Programming Direct Station Selection Keys . . . . . . . . . . . . . . . .

FINDING YOUR WAY1Model 8560 Display Phone and Model 8660 IP Phone User GuideFinding Your WaySECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . .

2FINDING YOUR WAYModel 8560 Display Phone and Model 8660 IP Phone User GuideWELCOMEIt’s time to get connected with the future using your new Model 856

FINDING YOUR WAY3Model 8560 Display Phone and Model 8660 IP Phone User GuideABOUT YOUR PHONENOTE: The Model 8660 IP Phone is very similar to the Mode

4FINDING YOUR WAYModel 8560 Display Phone and Model 8660 IP Phone User GuideFeature Key FunctionsThe feature keys are designed to automate some of the

FINDING YOUR WAY5Model 8560 Display Phone and Model 8660 IP Phone User GuideLCD Menu KeysIn addition to the various feature keys, your phone contains

6FINDING YOUR WAYModel 8560 Display Phone and Model 8660 IP Phone User GuideMessage Indicator LampThe Message Indicator lamp (located at the top, righ

FINDING YOUR WAY7Model 8560 Display Phone and Model 8660 IP Phone User GuideIP Phone ExceptionsThe 8660 IP Phone looks and functions almost identicall

8FINDING YOUR WAYModel 8560 Display Phone and Model 8660 IP Phone User GuideWHAT YOU SEE AND HEARAs you can see, your 8560 Display Phone, 8660 IP Phon

FINDING YOUR WAY9Model 8560 Display Phone and Model 8660 IP Phone User GuideSOFTWARE COMPATIBILITYYour phone is fully compatible with Axxess system so

10FINDING YOUR WAYModel 8560 Display Phone and Model 8660 IP Phone User Guide

GETTING STARTED11Model 8560 Display Phone and Model 8660 IP Phone User GuideGetting StartedSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . .

12GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideINTRODUCTIONNow that you know what your 8560/8660 Phone can do, it’s time

GETTING STARTED13Model 8560 Display Phone and Model 8660 IP Phone User GuideSETTING UP VOICE MAILTo begin using your voice mail box you will need to c

14GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideRecording Your Personal Greetings You can store two different personal gre

GETTING STARTED15Model 8560 Display Phone and Model 8660 IP Phone User GuideRecording Your Voice Mail Directory NameYour recorded name is used to iden

16GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideMAKING AND RECEIVING CALLSMaking and receiving calls is the basic purpose

GETTING STARTED17Model 8560 Display Phone and Model 8660 IP Phone User GuideIf the phone is busy when you place an intercom call, you can do any of th

18GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideTo disable your phone’s handsfree answering feature:With the handset in th

GETTING STARTED19Model 8560 Display Phone and Model 8660 IP Phone User GuideOutside CallsWith outside calls, you can talk to people who aren’t members

1©Inter-Tel, Inc. January 2003, Printed in US Part no. 835.2616-1AXXESS MODEL 8000 SERIES QUICK REFERENCE GUIDE TOFREQUENTLY USED FEATURESThese are th

20GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideReceiving Outside CallsTo receive an outside call:EITHER, Lift the handset

GETTING STARTED21Model 8560 Display Phone and Model 8660 IP Phone User GuidePLACING CALLS ON HOLDYou can place calls on hold in one of two ways: indiv

22GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuidePLACING CONFERENCE CALLSWith the Conference feature, you can establish a c

GETTING STARTED23Model 8560 Display Phone and Model 8660 IP Phone User GuideTRANSFERRING CALLSAlthough transferring calls is considered a basic functi

24GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideTo an Outside Number1. Press or the TRANSFER menu key. 2. Select an outgo

GETTING STARTED25Model 8560 Display Phone and Model 8660 IP Phone User GuideFORWARDING CALLSWith the Forwarding feature, you can have calls follow you

26GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideAutomatic System ForwardingAutomatic System Forwarding allows your System

GETTING STARTED27Model 8560 Display Phone and Model 8660 IP Phone User GuideREDIALING A NUMBERAlthough most phones redial the last number dialed, your

28GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideDISPLAYING INFORMATION ON YOUR PHONEYour 8560/8660 Phone has two lines of

GETTING STARTED29Model 8560 Display Phone and Model 8660 IP Phone User GuideUSING A HEADSETWith an electret headset, you can talk on the phone handsfr

2ANSWERING AN OUTSIDE CALLEITHER, Lift the handset.OR, Press .OR, Press the flashing key.REDIALING AN OUTSIDE NUMBERWhile on a call or after selectin

30GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideUSING THE SPEAKER AND MICROPHONEIf you are not using a headset, you can ta

GETTING STARTED31Model 8560 Display Phone and Model 8660 IP Phone User GuideEnhanced Speakerphone ModeThe Enhanced Speakerphone Mode improves transmis

32GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideUSING THE MESSAGE KEYIn today’s busy world, it’s almost guaranteed that yo

GETTING STARTED33Model 8560 Display Phone and Model 8660 IP Phone User GuideACCESSING YOUR MAILBOXIf you have a message waiting in your mailbox, you m

34GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideUSING VOICE MAIL MESSAGESOnce you’ve accessed your mailbox, the system wil

GETTING STARTED35Model 8560 Display Phone and Model 8660 IP Phone User Guide4. When the message has finished playing, you have the following options:

36GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideUndeleting MessagesNOTE: This feature is available only in software versio

GETTING STARTED37Model 8560 Display Phone and Model 8660 IP Phone User GuideSending MessagesTo send a message:1. Access your mailbox as described on p

38GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideCanceling Unheard MessagesNOTE: This feature is available only in software

GETTING STARTED39Model 8560 Display Phone and Model 8660 IP Phone User GuideUSING DO-NOT-DISTURB MODEIf you are away from your desk, or if you do not

3TRANSFERRING A CALL TO AN OUTSIDE NUMBER1. Press and select an outside line.2. Dial the desired telephone number.3. Wait for an answer, announce th

40GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideTo enable DND:1. Press or the DND menu key. 2. EITHER, Dial the two-digit

GETTING STARTED41Model 8560 Display Phone and Model 8660 IP Phone User GuideUSING REMINDER MESSAGESNever be late for a meeting again! With Reminder Me

42GETTING STARTEDModel 8560 Display Phone and Model 8660 IP Phone User GuideTo request a reminder message:1. With the handset in the cradle, dial .

MOVING ON43Model 8560 Display Phone and Model 8660 IP Phone User GuideMoving OnSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . .

44MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideINTRODUCTIONNow that you’ve mastered the basics, it’s time to move on to the adv

MOVING ON45Model 8560 Display Phone and Model 8660 IP Phone User GuideSelecting a Ring ToneThe ability to change your ring tone is helpful in close-qu

46MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideEnabling Automatic Call AnswerThe Automatic Call Answer feature determines wheth

MOVING ON47Model 8560 Display Phone and Model 8660 IP Phone User GuideReturning to Default OperationYou can return your phone to default levels at any

48MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideChanging the Voice Mail Message EnvelopeWhen you receive a voice mail message, v

MOVING ON49Model 8560 Display Phone and Model 8660 IP Phone User Guide4. Press . The system tells you what your current transfer method is. You canth

4If your MSG key is not lit, access your mailbox by following these steps:1. Dial the voice mail extension number. (You hear the main menu.)2. During

50MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideProgramming Remote MessagingNOTE: Your installer or System Administrator must en

MOVING ON51Model 8560 Display Phone and Model 8660 IP Phone User GuideTo set up remote messaging:1. Access your mailbox as described on page 33. 2. Pr

52MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideSPEED DIALINGSpeed dialing allows you (and your System Administrator) to store f

MOVING ON53Model 8560 Display Phone and Model 8660 IP Phone User GuideTo view how your Station Speed-Dial keys are programmed:NOTE: These instructions

54MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideUSING RECORD-A-CALLIf your telephone system is equipped with an Axxess Voice Pro

MOVING ON55Model 8560 Display Phone and Model 8660 IP Phone User GuidePAGINGThe Paging feature allows you to make an announcement through phone speake

56MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuidePROGRAMMING YOUR FEATURE KEYSDepending on how your system is programmed, some of

MOVING ON57Model 8560 Display Phone and Model 8660 IP Phone User GuidePROGRAMMING DIRECT STATION SELECTION KEYSA key programmed as a Direct Station Se

58MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuidePROGRAMMING SECONDARY EXTENSION KEYSWith the Secondary Extension Appearances fea

MOVING ON59Model 8560 Display Phone and Model 8660 IP Phone User GuideUSING ACCOUNT CODESIf your telephone system is programmed to use the Station Mes

VOICE MAIL OPTIONSBelow is a summary of the options you canuse when listening to messages, after themessage has played, and when leaving a mes-sage.FE

60MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideSCREENING CALLSNOTE: This feature is available only if your telephone system is

MOVING ON61Model 8560 Display Phone and Model 8660 IP Phone User GuideTo perform a directory search:1. If your phone is idle, press the DIRECTORY menu

62MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideVoice Mail DirectoryWhenever voice mail asks you to enter a mailbox number, you

MOVING ON63Model 8560 Display Phone and Model 8660 IP Phone User GuidePROGRAMMING REMOTE FEATURE ACCESSIf you are away from your desk and forgot to pu

64MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideRemote Feature AccessTo access your phone from another phone:1. EITHER, call yo

MOVING ON65Model 8560 Display Phone and Model 8660 IP Phone User GuideREQUESTING AGENT HELPYour telephone system may be programmed to support the Agen

66MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideWORKING IN HUNT GROUPSYour system may be programmed with “hunt groups.” Hunt gro

MOVING ON67Model 8560 Display Phone and Model 8660 IP Phone User GuideLogging In and Out of ACD Hunt GroupsAgents can log in to and out of the ACD hun

68MOVING ONModel 8560 Display Phone and Model 8660 IP Phone User GuideWhen you log in to a group, you may be automatically connected to a call after y

69LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideLearning MoreSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . .

REMOTE FEATURE ACCESSRemote Feature Access allows you to placeyour phone in Do-Not-Disturb mode or forwardcalls, either from another phone or through

70LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideINTRODUCTIONIf you want to know more about your phone and voice mail system,

71LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideFREQUENTLY ASKED QUESTIONS (FAQS)This section includes some of the most freq

72LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideQ8. Why can’t I program a Station Speed-Dial number to the key I want? It ke

73LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideDEFAULT FEATURE CODESUse the blank spaces below to enter custom feature code

74LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideGENERAL FEATURE CODESFEATURE NAME FEATURE CODE NEW CODEAccount Code – Follow

75LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideGENERAL FEATURE CODES (CONTINUED)FEATURE NAME FEATURE CODE NEW CODEMessage –

76LEARNING MOREModel 8560 Display Phone and Model 8660 IP Phone User GuideNOTES

77Model 8560 Display Phone and Model 8660 IP Phone User GuideIndexAAbbreviations 5About This Guide 2About Voice Mail 7About Your Phone 3Access

78Model 8560 Display Phone and Model 8660 IP Phone User GuideDisconnecting a headset 29Displayingdate and time 28feature keys 56information 28

79Model 8560 Display Phone and Model 8660 IP Phone User GuideMMailbox Almost Full/Full 33Making an Emergency Call 20Making and Receiving Calls 1

iModel 8560 Display Phone and Model 8660 IP Phone User GuideFINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

80Model 8560 Display Phone and Model 8660 IP Phone User GuideReturning to a Held Call 21Returning Your Phone to Default 47Reverse Transfer 24Rin

VOICE MAIL FLOW CHARTACCESSING YOUR MAILBOX• EITHER, Press the MSG key to respond to a mes-sage from voice mail.OR, Call the voice mail extension numb

Part No. 550.8113Issue 7.0, January 2003A661/9224A