Inter-tel AXXESS IP MODE 8620 User Manual

AxxessModel 8620 Phone User Guide®Axxess IP Mode

iiCONTENTS PAGEPerforming a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Programming Your F

FINDING YOUR WAY1Axxess® Model 8620 Phone User Guide – Axxess IP ModeFinding Your WaySECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . . . . .

2FINDING YOUR WAYAxxess® Model 8620 Phone User Guide – Axxess IP ModeWELCOMEYour new Model 8620 Phone provides access to several features, each of whi

FINDING YOUR WAY3Axxess® Model 8620 Phone User Guide – Axxess IP ModeABOUT YOUR PHONEYour Model 8620 Phone is equipped with a two-line display, a hea

4FINDING YOUR WAYAxxess® Model 8620 Phone User Guide – Axxess IP ModeFeature Button FunctionsThe feature buttons are designed to automate some of the

FINDING YOUR WAY5Axxess® Model 8620 Phone User Guide – Axxess IP ModeDisplayYour Model 8620 Phone has two lines of display with 16 characters per lin

6FINDING YOUR WAYAxxess® Model 8620 Phone User Guide – Axxess IP ModeMessage Indicator LampThe message indicator lamp (located at the top, right-hand

FINDING YOUR WAY7Axxess® Model 8620 Phone User Guide – Axxess IP ModeABOUT VOICE MAILVoice mail is an application that is part of the Inter-Tel Voice

8FINDING YOUR WAYAxxess® Model 8620 Phone User Guide – Axxess IP ModeWHAT YOU SEE AND HEARYour Model 8620 Phone and the telephone system come equipped

GETTING STARTED9Axxess® Model 8620 Phone User Guide – Axxess IP ModeGetting StartedSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . .

10GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeINTRODUCTIONNow that you know what your phone can do, it’s time to start using it

GETTING STARTED11Axxess® Model 8620 Phone User Guide – Axxess IP ModeSETTING UP VOICE MAILTo begin using your voice mailbox you will need to complete

12GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeRecording Your Personal Greetings You can store two different personal greetings

GETTING STARTED13Axxess® Model 8620 Phone User Guide – Axxess IP ModeRecording Your Voice Mail Directory NameYour recorded name is used to identify y

14GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeMAKING AND RECEIVING CALLSMaking and receiving calls is the basic purpose of any

GETTING STARTED15Axxess® Model 8620 Phone User Guide – Axxess IP ModeIf there is no answer or if the phone is busy when you place an intercom call, y

16GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeOutside CallsWith outside calls, you can talk to people who aren’t members of you

GETTING STARTED17Axxess® Model 8620 Phone User Guide – Axxess IP ModeReceiving Outside CallsTo receive an outside call:EITHER, Lift the handset.OR, P

18GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModePLACING CALLS ON HOLDYou can place calls on hold in one of two ways: individual o

GETTING STARTED19Axxess® Model 8620 Phone User Guide – Axxess IP ModePLACING CONFERENCE CALLSWith the Conference feature, you can establish a confere

1© Inter-Tel, Inc. October 2003 printed in USPart no. 835.2616-3MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TOFREQUENTLY USED FEATURESThese are the

20GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeTRANSFERRING CALLSAlthough transferring calls is considered a basic function of a

GETTING STARTED21Axxess® Model 8620 Phone User Guide – Axxess IP ModeUSING REVERSE TRANSFERThe Reverse Transfer (Call Pick Up) feature allows you to

22GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeFORWARDING CALLSWith the Forwarding feature, you can have calls follow you (e.g.,

GETTING STARTED23Axxess® Model 8620 Phone User Guide – Axxess IP ModeAutomatic System ForwardingAutomatic System Forwarding allows your system admini

24GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeREDIALING A NUMBERThe Redial feature allows you to quickly redial the last outsid

GETTING STARTED25Axxess® Model 8620 Phone User Guide – Axxess IP ModeUSING A HEADSETWith an electret headset, you can talk on the phone handsfree, wi

26GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeUSING THE SPEAKER AND MICROPHONEIf you are not using a headset, you can talk hand

GETTING STARTED27Axxess® Model 8620 Phone User Guide – Axxess IP ModeUSING THE MESSAGE BUTTONIn today’s busy world, it’s almost guaranteed that you w

28GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeACCESSING YOUR MAILBOXIf you have a message waiting in your mailbox, you must acc

GETTING STARTED29Axxess® Model 8620 Phone User Guide – Axxess IP ModeUSING VOICE MAIL MESSAGESOnce you’ve accessed your mailbox, the system will tell

2ANSWERING AN OUTSIDE CALLEITHER, Lift the handset.OR, Press .OR, Press the flashing button.REDIALING AN OUTSIDE NUMBERSelect a line. Then press or

30GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP Mode4. When the message has finished playing, you have the following options: • Press

GETTING STARTED31Axxess® Model 8620 Phone User Guide – Axxess IP ModeUndeleting MessagesIf you accidently delete a voice mail message, you can retrie

32GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeSending MessagesTo send a message:1. Access your mailbox as described on page 28.

GETTING STARTED33Axxess® Model 8620 Phone User Guide – Axxess IP ModeCanceling Unheard MessagesYou can cancel unretrieved messages that you have sent

34GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeUSING DO-NOT-DISTURB MODEIf you are away from your desk, or if you do not want to

GETTING STARTED35Axxess® Model 8620 Phone User Guide – Axxess IP ModeTo enable DND:1. Press . 2. EITHER, Dial the two-digit number corresponding to t

36GETTING STARTEDAxxess® Model 8620 Phone User Guide – Axxess IP ModeUSING REMINDER MESSAGESNever be late for a meeting again! With Reminder Messages,

37MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeMoving OnSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . .

38MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeINTRODUCTIONNow that you’ve mastered the basics, it’s time to move on to the advanced f

39MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeEnabling Background MusicIf your telephone system is equipped with a music source, you

3TRANSFERRING A CALL TO AN OUTSIDE NUMBER1. Press or and select an outside line.2. Dial the desired telephone number.3. Wait for an answer, announce

40MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeChanging the LanguageWhen your phone system is installed, the system administrator can

41MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeVoice Mail OptionsYour voice mailbox contains personal options to allow you to customi

42MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeChanging the Call Screening Transfer MethodNOTE: The Call Screening feature is availab

43MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeProgramming a Fax DestinationWith the Inter-Tel Voice Processor, callers can use your

44MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeProgramming Remote MessagingNOTE: Your installer or system administrator must enable th

45MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeTo set up remote messaging:1. Access your mailbox as described on page 28. 2. Press

46MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeSPEED DIALINGSpeed dialing allows you (and your system administrator) to store frequent

47MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeTo store a number in a speed-dial location:1. With the handset in the cradle, dial

48MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeCreating Station Speed-Dial ButtonsIf your phone has programmable buttons, you can prog

49MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeUSING RECORD-A-CALLNOTE: This feature is not supported on peer-to-peer (P2P) calls. A

4If your button is not lit, access your mailbox as follows:1. Dial the voice mail extension number. (You hear the main menu.)2. During or after the

50MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModePAGINGThe Paging feature allows you to make an announcement through phone speakers orex

51MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModePERFORMING A “HOOKFLASH” DURING A CALLCertain telephone service companies may require

52MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModePROGRAMMING DIRECT STATION SELECTION BUTTONSA button programmed as a Direct Station Sel

53MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModePROGRAMMING SECONDARY EXTENSION BUTTONSWith the Secondary Extension Appearances featur

54MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeUSING ACCOUNT CODESIf your telephone system is programmed to use the Station Message De

55MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeSCREENING CALLSNOTE: This feature is available only if your telephone system is equipp

56MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeTo perform a directory search using your dialpad buttons:1. With the handset in the cra

57MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeVoice Mail DirectoryWhenever voice mail asks you to enter a mailbox number, you can us

58MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModePROGRAMMING REMOTE FEATURE ACCESSIf you are away from your desk and forgot to put your

59MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeRemote Feature AccessTo access your phone from another phone:1. EITHER, Call your Dire

VOICE MAIL OPTIONSBelow is a summary of the options you canuse when listening to messages, after playingmessages, and when leaving messages.FEATURE CO

60MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeREQUESTING AGENT HELPNOTE: This feature is not supported on peer-to-peer (P2P) calls.

61MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeWORKING IN HUNT GROUPSYour system may be programmed with “hunt groups.” Hunt groups ar

62MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeLogging In and Out of ACD Hunt GroupsAgents can log in to and out of the ACD hunt group

63MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP ModeWhen you log in to a group, you may be automatically connected to a call after youhear

64MOVING ONAxxess® Model 8620 Phone User Guide – Axxess IP Mode

GETTING STARTEDLEARNING MORE65Axxess® Model 8620 Phone User Guide – Axxess IP ModeLearning MoreSECTION CONTENTS PAGEIntroduction . . . . . . . . . .

66GETTING STARTEDLEARNING MOREAxxess® Model 8620 Phone User Guide – Axxess IP ModeINTRODUCTIONIf you want to know more about your phone and voice mail

GETTING STARTEDLEARNING MORE67Axxess® Model 8620 Phone User Guide – Axxess IP ModeFREQUENTLY ASKED QUESTIONS (FAQS)This section includes some of the

68GETTING STARTEDLEARNING MOREAxxess® Model 8620 Phone User Guide – Axxess IP ModeQ7. How do I scroll through options on the display screen?A7. Press

GETTING STARTEDLEARNING MORE69Axxess® Model 8620 Phone User Guide – Axxess IP ModeDEFAULT FEATURE CODESUse the blank spaces below to enter custom fea

REMOTE FEATURE ACCESSRemote Feature Access allows you to placeyour phone in Do-Not-Disturb mode or forwardcalls, either from another phone or through

70GETTING STARTEDLEARNING MOREAxxess® Model 8620 Phone User Guide – Axxess IP ModeGENERAL FEATURE CODESFEATURE NAME FEATURE CODE NEW CODEAccount Code

GETTING STARTEDLEARNING MORE71Axxess® Model 8620 Phone User Guide – Axxess IP ModeGENERAL FEATURE CODES (CONTINUED)FEATURE NAME FEATURE CODE NEW CODE

72GETTING STARTEDLEARNING MOREAxxess® Model 8620 Phone User Guide – Axxess IP ModeNOTES

73Axxess® Model 8620 Phone User Guide – Axxess IP ModeIndexAAbbreviations 5About This Guide 2About Voice Mail 7About Your Phone 3Accessing Yo

74Axxess® Model 8620 Phone User Guide – Axxess IP ModeDisablingaccount codes 54automatic call answer 39background music 39call forwarding 22ca

75Axxess® Model 8620 Phone User Guide – Axxess IP ModeLLanguage 40Last Number Dialed/Saved 24LCD 5LCD Contrast 10Leaving Messages 27Listeni

76Axxess® Model 8620 Phone User Guide – Axxess IP ModeRequestinga callback 15a reminder message 36agent help 60Responding to a Waiting Call 17

VOICE MAIL FLOWCHARTACCESSING YOUR MAILBOX• EITHER, Press the Mes-sage button to respond to a message from voice mail.OR, Call the voice mail extensio

Part No. 550.8119Issue 8.1, November 2003A661/922:A

i© Inter-Tel, Inc. November 2003 printed in USFINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .